Slack and unprofessional and the environment is distasteful
Franklyne W
The Blue Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Lauderdale, FL 33311
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Customer Reviews
- 1.0 Average Customer Rating
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When you give a pick up time, you should stick to it. I was supposed to get it at 7:30 and we didn’t get it till 11. We were told by the girl that took my reservation that we could pick it up at 7:30 and we wait and we wait and we wait we had to go to two different places because they sent us to the wrong place at first. the truck was filthy. There was condoms in it tobacco and all kinds of trash and cans and bottles and the floor was sticky. I mean it was a mess. We had to wash it out before we could even use it For gas. Whoever filled it up last used poor gas. It wasn’t full and it ran poorly sputtering sputtering no go and the tire pressure was low. One tire sensor completely doesn’t work not a good experience needs an oil change per the dashboard and lots more. Should I go on? It’s not like somebody was smoking in the front cab when it clearly says no smoking.
Shawn TVery unprofessional, and they overcharged my bank account... I drop the truck off the same day and they send me an email with an receipt saying I dropped the truck off a day late... I would never in a million years recommend anyone to this location...
Narada HVery unprofessional didn’t give me a receipt nothing in a store were a drug dealer was posted inside selling out the store and the clerk didn’t care very very disappointed and disgusting.
Amanda HThere were rusty razor blades on the floor, there were not handles To roll windows down or up, I was charged mileage I did not actually drive because no one came out to check the odometer because they said there was only one employee in the store (although he was nice), The pull down door in the back of the truck could not latch, I was charged for mileage I did not use, I could not pull the seat forward in the truck but it was mandatory that I drive, even though I’m short and there was no way to adjust the seat for me. This entire truck needs to be repaired or replaced and I am requesting credit for a rental at a future date.
Toni F