Was a very bad experience all around at the location custumer service on the phone was great
MICHELLE R
RBNL Caribbean Takeout
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Wayne, IN 46815
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I had reserved this for mobile pickup with the app but when I arrived I was unable to check in. I called the number provided and was informed that a truck had not yet been assigned. The cs agent assigned a truck and instructed me to try again. I did and was still unable to check in. the cs agent then informed me that this was for an in-person pickup (even though I had an email confirming app pickup) and that I had to wait until they opened at 10am (my pickup time was for 930am). This was a very frustrating experience especially since I had people waiting for me at the moving location at 10am.
ELIZABETH CIt took an hour and a half to pick up a trailer that had already been reserved for and rented online. I would maybe recommend this location but with reservation. My return for drop off was no trouble at all. It only took about 5 minutes.
ROBERT KVery friendly and knowledgeable
BARBARA DIf offering pick up at a certain time, you don't tell customers that they'll have to wait until after reservation time to get hand delivered keys
Korey H