Very Disappointed. I had originally reserved my U-Haul in Fortuna. I was told they could possibly help me save some miles- and have me pick up my truck in Rio Dell- but they were kind of "flaky". I said Dependable is more important- so I will keep it at Fortuna. When I went to the Fortuna location I was told my reservation is in Rio Dell- and someone was supposed to call me. The Location was hard to find- and now my staff member who was covering for me had to wait even longer- costing us $$. Someone was supposed to be there- no one was. The app didn't work- so I had to call several numbers for someone to help me over phone. On return I was 10 minutes late due to road construction- and again passing the entrance to the Rio Dell location. Cost me more in gas- and I was charged another day rent. Not Happy.
Layne M
Shoreline Structures LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rio Dell, CA 95562
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Don’t send customers to pick up load share trailers that aren’t there
David SGreat service 🐕🦺
RONALD SIt is a drop off only. The location is unmanned. However its clean and easy.
Kim CNothing needs to be improved. They opened the gate a little early for us to get on the road! More than helpful and very friendly!
kyle s