This location of Franklin, MA performed excellent. The original location I reserved a truck from was in Medway, MA. They did not have the truck. I had to drive another 20 minutes farther, which made my miles with the truck cost another $30 and I lost an hour of time on moving day. Don't say you have a truck on the lot when you do not have a truck on the lot. The Medway location also said they would credit me $50, which does not cover my extra labor expenses plus extra miles with a truck, but the $50 credit was never applied to the bill. I wrote that Franklin location was excellent because it was. The gentleman at Medway was also excellent. But the management at Medway is responsible for overbooking and not having the truck there. They really should credit me 3 laborers for an hour ($60) plus the $1.29/mile x 30 miles ~= $100.
JOHN B
Guardian Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, MA 02038
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Customer Reviews
- 4.5 Average Customer Rating
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First experience renting a U-Haul from Guardian Self Storage and they were wonderful! The staff member working was friendly and welcoming, he made it a quick and easy process. The cargo van we rented was also impressively newer - under 7k miles with a backup camera! We will definitely rent from here again next time we need a rental.
CALEY GEverything was great. No complaints. The truck was able to hold the iems we were moving very easily----upholstered chair, desk. twin bed, tall chest of drawers, and a few smaller items. Returning the truck was very easy and the staff was friendly and accommodating. Thank you for your courteous service!
JANE WA great experience, and I rented a storage unit at the drop off location. I would say the .15 foot truck. Ran well but was a bit noisy, not much you can do about that. Cruise control would have nice!
GERRITT DSnow was not cleared from roof which led to damage to windshield wiper. Had to call for roadside assistance. Also - left brake light and turn signal not working. Very dangerous conditions driving on highway.
JEREMY F