Moving Truck Rental in Franklin, TN at Cool Spring Storage
(U-Haul Neighborhood Dealer)

179 reviews

258 Mallory Station Rd   Franklin, TN 37067

(615) 224-8995

Location Hours

  • Mon-Fri: 9 am - 4:45 pm
  • Sat: 9 am - 2:45 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 224-8995

258 Mallory Station Rd
Franklin, TN 37067

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:45 pm
  • Sat: 9 am - 2:45 pm
  • Sun: Closed
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Franklin, TN 37067

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

179 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Quick and easy with great customer service!

IVAN C. 
Rating:
3.0

I was told I can drop off at any uhaul location and when I went to drop at this location 1.5 miles away, the person there simply made no effort to help. I had to call 800 number and have the drop off changed and then he took it. Felt like he wanted no part of this.

MURALIDHAR P. 
Rating:
5.0

Friendly service. Fast check in. Convenient location. Overall a great experience.

WENBIAO C. 
Rating:
4.0

Do not have drop off location different from pick-up location. I parked my car at the pick-up location and had no way to get back since the drop off location was different and no ride was offered. Very, very poor service!!!

DANIEL S. 
Rating:
5.0

Never got my furniture dolly or furniture pads

Leonardo A. 
Rating:
5.0

They were extremely helpful in helping me with the on line requirements which j found difficult but he took care of everything for me, very helpful, I will definitely rent from this location again.

LAWRENCE D. 
Rating:
5.0

Nothing. It was great as was property manager Tobius!

Samuel B. 
Rating:
4.0

Nothing the customer service was excellent!!!

EDWARD M. 
Rating:
4.0

I received a charge with 50 miles charged when I only drove 21 miles. I was told just guess how many miles I would drive before I left. That I would be charged for actual miles driven. I called the rental location and still have received no response. Ripped off for twenty something dollars. Other than that the service was fine.

RANDOLPH S. 
Rating:
5.0

Very happy

Cynthia M. 
Rating:
5.0

Stay the same

Claude P. 
Rating:
4.0

Location drop off was handled very quickly and they took care of documentation of checkout . Did not check inside truck while I was present Which was swept with folded furniture pads. Took my word for it. Was gone in 5 minutes.

Eric F. 
Rating:
3.0

sorry, i did not go to this u-haul site

Joseph R. 
Rating:
5.0

When a reservation is made for a specific type of truck it should be guaranteed. I rented a 10' truck and found out that they changed locations on me and didn't have any available so they gave me a 15' truck. What's the point of reserving something if you don't get it?

Brian S. 
Rating:
5.0

The online UHAUL where I reserved the vehicle did not recognize my location when I went to pick up it up. Tammy had closed for the day and was leaving when she saw me standing there (lost). She directed me into the office logged in to take care of me. Tammy is awesome! I'm very happy with the service from Cool Springs Storage. Not satisfied with the online experience however.

CINDY L. 
Rating:
3.0

Pick up person was lovely, drop of person gave me a massive sigh and eye roll when I'd parked the van instead of leaving it right outside. I guess she didn't want the extra walk.

Mark S. 
Rating:
1.0

The truck was supposed to be left a a half tank of gas. I left it w only slightly less than that; between 1/4 and 1/2 a tank after hours. This location lied and said the gas tank was almost empty, and charged me over $92 for gas. When I emailed, disputed that and asked what could be done, I received no answer. My suspicion is that they do this to everyone to make money. I am NOT happy.

TRACEY D. 
Rating:
5.0

EVerything went well, thank you.

Todd G. 
Rating:
1.0

Charged a full day rate, for admittedly being 6 minutes late, without being given the option to keeping the van until the next day when I was scheduled to pick up another reservation for the same vehicle. PATHETIC

David S. 
Rating:
5.0

Jason was superb!

Steven K. 
Rating:
5.0

The lady that assisted me at the counter was extremely friendly and helpful

Josh B. 
Rating:
3.0

Experience was good.

Pamela P. 
Rating:
1.0

If I had known there was a drop off charge for after hours (Sunday) I would have chosen a different location with better hours. I dropped the truck off early to your benefit and you charge me!!

Lynn P. 
Rating:
5.0

none

WALT C. 
Rating:
1.0

I asked for 3 bags of furniture pads upon returning to different location he stated she charged me for 48!

Bryan S. 
No reviews have been submitted for this location.

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