Tell your customers to stay away from this place. The clerks at the store had no idea how to manage U-Haul customers or U-Haul transactions. They were not trained. I am being charged for items I did not order and although I brought the trailer back the same day, am being charged for two days. This is an ongoing dispute that U-Haul can't seem to rectify and the owner and manager at White Oak Mart do not know what they are doing. This is causing me endless phone calls and today I'll dispute the charges on my credit card. If you don't like hassles, don't go to White Oak Mart for your U-Haul needs.joan M.
White Oak Mart
(U-Haul Neighborhood Dealer)
Fredericksburg, VA 22405
- Mon–Sun11 am–8 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Fredericksburg, VA 22405
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- 2.5 Average Customer Rating
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Gas tank was empty at pick up, blankets unfolded and thrown in, truck had broken rails inside and was dirty and had like black mold or something in it.DAKOTA J.
The clerk was primarily running a convienant store and not knowledgable of what was required to drop off the trailer. She said everything was good to go. When I got my final bill, I received an extra $20 charge for being late. I actually dropped it off at 1030 am on the morning it was due when the due return time was 3pm. The final invoice showed it wasn't entered until the following day. Completely unsatisfactory.Clyde B.
Did not receive all equipment, but paid for it. Unable to get refund.Mark W.
Some form of customer service would be nice for a start.Lesley R.