No one was there - they were suppose to open at 9 and we arrived at 10 and no one was there. It delayed our trip by 45 minutes which is unacceptable.
Emma C
Greens And Acessories
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gastonia, NC 28054
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Customer Reviews
- 4.5 Average Customer Rating
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Very confusing as there is no staff. Especially with the random fees that they put on at the end of the rental. No one was able to walk me through any of it
Tyler BPam was very helpful and since we had to change our dates twice due to no fault of ours, and Pam was understanding and changed our times accordingly.
JOHNNY BI’d called the day before to see if I could pick the truck and trailer up at 9 o’clock as it opened and when we arrived staff let me in 20 minutes early to get the truck and do everything so we could actually depart at 9 o’clock instead of start the process at nine. Best experience with U-Haul ever.
Robert SI think you can definitely improve an easier way to have access to the keys! It was so hard getting the lock to open and there’s never anyone in office to help! That can be very frustrating.
Crystal M