Depanneur Amigos stole my money today, July 11, 2026, claiming I drove the truck for an absurdly higher mileage than I actually did, and charged me over $428 extra for this nonsense! I actually drove only 45miles (72 km) maximum the whole time I was using the vehicle. I have documents of my previous home address and my current rental agreement to prove that the distance between them is no more than 18 miles back and forth, and the road trip from Gatineau to my addresses in Ottawa is no more than 21 miles round trip, but when I returned the vehicle the agent told that I drove more than 300 mile and something, and charged me a huge amount for this non realistic mileage calculation, or even maybe the truck odometer is broken or adulterated somewhat, which is a possible compromise of the vehicle maintenance as well. Even after complaining just right after I got the final bill, the agen/counter said that he cannot do anything if I didn’t take pictures by myself of the truck odometer when I picked the car up. So, I showed him that I took only one picture that showed the fuel level, but the car didn’t show the mileage in the picture on that time, so the agent charged me the wrong and abusive amount of $ 428 anyway. The other HUGE problem is that the uhaul agent/counter is also a cashier at the gas station, which is not good at all because he is at the same time doing uhaul stuff and serving gas station clients, which dramatically slows down the whole process of renting, returning and billing uhaul clients, giving a bad quality service and wasting uhaul customer’s time. So, It was definitelly a very Bad idea using the uhaul service at Depanneur Amigos (which is definitelly not “amigo”) Feeling defrauded and scammed, I already called uhaul Customer Sevice by phone to file a formal complaint, and requested to get my money back asap with other proper monetary adjustments, if applicable Anyway will never go back to use any service at Depanneur Amigos again, as I also wasted much precious time there as well and this situation made me very angry.
Igo E
Depanneur Amigos
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Gatineau, QC J8P1C8
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it was little bit far from Ottawa
AMine OTruck rented was extremely dirty. Spent an hour cleaning the truck.
Genevieve SNobody at this location is trained to served U-Haul customer ! They gave me the wring truck, falsifie le the Invoice, and no assist at all.
marc dTruck was not clean and had broken glass on the Floor and was vert dirty
richard h