Truck was really loud and rough. Felt like it needed new shock absorbers. We ordered 36 pads and mobile picked up the truck and when we got home the pads were not in the back of the truck. Tried to call U-haul and got a message that said it was a 45 minute wait. We tried chatting with U-haul and they stopped chatting almost like they hung up on us. Finally we got through to U-haul and they gave us 2 phone numbers to call the local place where we picked up the truck because even though they were supposed to be open there was no one there! One phone number we were given was disconnected and the other nobody answered!! Finally about two hours later we drove back to the pick up location and a guy was there and said he did not have any pads. We would not have chosen this location if we knew we could add pads to our order and that we wouldn’t get any!! What a nightmare. We had to go make another trip to round up pads.
Mark O
Geneseo 76 North
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Geneseo, IL 61254
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How U-Haul Reviews WorkDrop off only no office.
Vickie CVery helpful and gave a lot of information
Teri MVery inconvenient drop off location. Phone wasn’t answered. No personnel on site
Shelly PVery good. Friendly guy
Paul A