very good jobRONALD V.
Moving Truck Rental in Geneseo, IL at Geneseo 76 North
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Geneseo, IL 61254
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Extremely friendlyEdward K.
As a repeat U-Haul Customer and a 1st timer at this location I would say Rod has been by far and away the best person I've ever dealt with representing U-Haul. He called to check in, make sure I knew where his location was, gave me some pointers, and even gave me his personal cell. Could not have been more grateful for him. It turns out I needed his cell once U-Haul "traffic" called me... apparently corporate had a mix up and didn't read all the notes, 24 hrs prior to my scheduled pick-up (which Rod at the dealer already had talked to me twice to make sure we were good to go) asked me to pick-up another truck 60 miles away because "from her computer screen it showed the location closed". I was furious! So I said why don't we just call or text Rod right now and sort this out rather than trust the words on your screen. Literally 40 minutes later it was worked out. Not what I would call the smoothest operation out of Des Moines (local U-Haul traffic dispatch) -Why wouldn't you call or text Rod at the dealership directly? He is very responsive to text messages and very helpful? Instead traffic choose to put me "the customer" in the middle to help you work out your problems of communication that would result in me driving 2 hours out of my way to pick-up a truck.MICHAEL V.
Very good service. I received phone call as soon as they received the reservation. Quick check in process.HARSHAD P.
This UHaul Dealer continues to provide outstanding service to there rental customers each and every time!!BRETT L.
I found the local dealer great to work with but found the corporate Costumer service office terrible To work with. The local people went over and above to work with and corporate were not at all helpful.Martin V.
The owner (Rod) at this U-Haul Location went out of his way to make this rental possible during these difficult times!BRETT L.
This is an Outstanding U-Haul location! The Owner did everything possible to make renting the truck an easy and hassle free experience!David M.
Rod at this location is the best!!! He went out of his way to help me in every way without my asking, He made what can be a stressful experience very non-stressful. Thanx to him and the go-uhaul agents for helping as I had to switch plans numerous times.John B.
We did not know we could drop off the trailer when no one was there. This lead to inconvenience for us and the person working at the location. I don't know where communication broke down on this subject.jim L.
The owners came in on their day off to rent us then truck. U-Haul fucked this up. The owner in Geneseo cared and made it right.Brian B.
no issues to improveRobert O.
When I arrived to pick up the trailer, the agent had a difficult time entering my reservation. I waited and wasted my time on him to figure out how to complete the transaction. He attempted several times to get it done, he even called another source for assistance, with no help whatsoever.Usular B.
It is very necessary for you to update the truck share 24/7 system to reflect the appropriate pick up GPS location on S. Chicago St in Geneseo, which is where the trucks are actually located, versus an old GPS location 2 miles away on Ogden Ave and/or provide very clear instructions/addresses for the customer to start the check out process at the N Ogden address then drive to the actual GPS location/address on S Chicago St where the equipment has been stored since January 2019!!!! Dealer and 4th Customer Service Rep from the Call Center were very helpful and courteous and both deserve 5 stars for their customer service. The first 3 Call Center representatives that either hung up or were disconnected from my calls, however, deserve a very poor 1 star rating for what ended up being a 2 hour truck check out process!!!kitty D.
Great communications! Thanks!jim F.
Rod & his wife were very helpful. Came in on a Saturday morning to help rent the truck.Tyson C.
First off I should never have had to drive 30 miles it of my way to get a U-Haul. When I reserved my U-Haul at the nearest location to me they said that it was no problem. But instead I had to drive to Geneseo Illinois to pick up U-Haul then driving all the way back to my home to pack up. I feel like where I reserved the U-Haul, they should have accommodated me and picked it up themselves. That was a big inconvenience. Secondly with my truck I also rented a car dolly. The straps were not maintained and kept coming loose. I had to pull over every half hour or so to check straps and re-tighten. The equipment was rusty and was not maintained at all. Thirdly I was charged more than I was quoted for the options I had chosen. The Representitive said their was nothing he could do and that I had to take it up with U-Haul directly. Lastly I also had to do my own maintenance check on the vehicle (as far as checking tire pressures, which were low, and checking fluids, which the oil seemed iffy (But not my vehicle so I just drove it....). I would say over all this was a very unprofessional and poor experience. First time I've used U-Haul and not to sure if I could again. There are other providers available, it's just that U-Haul is very well known and well marketed.Timothy S.
Dear Corporate A good improvement would be to have what I reserved 2 weeks ago. Your office told me ON THE DAY I AM PICKING UP that I would have to drive to Washington IA to get my truck. I LIVE AND WORK IN IOWA. from where I was it would have been a 9 hour day to pick up and drive to house I was moving from. Vendor was very good. Very accommodating. He had a 10 ft van and 12' trailer. I ordered a 26ft 2 weeks prior and ended up with this instead. It was not big enough for my furniture so I am out MORE MONEY to get another U-haul plus cancelling my helpers.PAUL M.
Provide more advertisement of rental location and equipment in Geneseo, IL. Great service and smooth transaction for pick-up and drop-off of rental unit. Unit was in new, excellent condition.Kyle G.
Excellent service and very easy to work with. Highly recommend.JODI R.
Outstanding service! We asked to move up our rental time due to an incoming storm. They gladly accommodated us. We will be back!Tim B.
The female at the Milan location really helped me out a lot. The gentleman that runs the Geneseo location was terrific. My only complaint is with the corporate call center.jordon H.
excellent customer relations........very helpful and friendly folks.vick D.
Cruise control on the trucks. Adjustable seating. State that interior measurements DO NOT ALLOW for wheel wells. State ACTUAL interior measurements.John G.
This place was supposed to open at a.m.. when we arrived, no one was there.Dave K.