Your requirement for additional references in order to rent a piece of equipment - especially an open trailer - is ridiculous. The gall that U-Haul has to request my passport as a second form of ID is preposterous at best. Not only did I have to provide two separate names and phone numbers as references, the gentleman at the counter had to speak with each of those references on the phone to verify that they knew I was renting a trailer. The fact that U-Haul seems all of its customers to be potential thieves and/or terrorists is an insult to anyone who needs to use equipment you offer on a short term basis. The website did not inform me of these idiotic requirements when I set the reservation and additionally your system got the information wrong when it processed the order which further delayed my renting of the equipment. Finally, the last requirement was that I must download the U-Haul app on my phone to return the equipment or face another $20 convenience fee is yet another way for you to hit my device with cookies and other tracking in order to harass myself and my contacts in the future. Though the man at the counter for both the pickup and the drop locations were nothing short of professional about these issues and they should be paid a higher amount in fees to handle your garbage way of doing rentals, I will never rent equipment from your organization again. I would rather pay more for a private rental than go through all of the crap that you make a renter go through to use your poorly maintained equipment.
Donald B
The Mail Drop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgetown, TX 78628
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great service
Greivin RThey were so helpful and accommodating
LANIE HAll good. Very polite employee and nice facility
James KNo one on site. But very easy to drop off truck
Annette M