I called the place in Maryland where I rented the truck online, TWICE during the week prior to my pick up date, and they told me everything was fine. When I showed up at the appointed time for the truck, they had no record of my reservation, no Uhaul for rent. It was like it never existed. They told me to call Customer Service for a rental. I live out of state and this was very inconvenient. I finally found another Uhaul place in Maryland where I rented a 10' van. I paid for 12 blankets online, but they had no blankets and I was still charged for the blanket rental. The driver side shade visor attachment fell off as soon as I closed the door of the van. I left it in the van when I returned it. I would discontinue your service with the Mountain Road, Maryland account. Never had poor service like that anywhere. Especially after 2 prior phone calls to make sure all was in order since I was arriving from out of state. I had movers to assist with my move and the lack of a truck at the appointed time cost me extra hours of payment for the movers.
werner K
Hospital Drive Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glen Burnie, MD 21061
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The website and online customer service support was horrible. They changed my reservation location. I didn’t have access to the key at7 am like scheduled. When I called they just said o well your gonna have to wait until 9 am when I had a team on my clock. I will never use the app to reserve again
THOMAS OFriendly. The girl knew her job
Jeffrey WThank you!
Ameliet RThe customer service very bad in this location I will never recommend to anyone Hospital Drive Shell 345 Hospital Dr Glen Burnie, MD 21061
Rawa a