I set the U-Haul pick up for 6am the day before. The equipment was not ready when I got there so customer service told me I had to come in when they opened at 9am to pick up the truck. No apologies, no reason why it wasn’t set up the night before, nothing. I asked her why it wasn’t ready, she said that location just didn’t do it. Then when the location opened, they acted like there wasn’t a reservation for 6am. Unapologetic horrible service all the way around.
MARCOS B
Maytag Laundromat
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glendale Heights, IL 60139
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Didn't have all the equipment I reserved had very long line waiting for trucks
Brian KTruck had over 100K miles on it and it clearly showed. Suspension system was seriously worn out making every bump a wild up/down ride - probably a safety hazard too. Passenger side door did not close completely unless it was slammed shut from the outside
JOHN RJust keep what you doing. My uses was excellent!
JAMES JYou need to get a few more 9 foot vans for the people to rent
THEODIS J