This is a small location with no staff on site. However, "Susan" contacted me via SMS/text to explain the drop-off location and process. She was very responsive and helpful, and when I messaged her to tell her the U-Haul app asked me to take a photo of the contract, but I didn't have a hard copy of the contract to photograph because the printer wasn't working when I picked up the tow dolly, but I would be happy to email a digital copy to her if she needs it. I also told Susan the U-Haul app was not working properly because it could not pick up the geo location of me dropping off the trailer. I did send her a photograph of the tow dolly with their Clark Storage sign in the background, and did tell her what time I had dropped off the tow dolly at their facility. Susan responded right back to me, telling me she was sorry the app was not working correctly, but that she would be arriving at the facility early the following morning and would complete the return process for me. She was super responsive and helpful.
STEVEN C
Clark Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glenwood, IA 51534
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Customer Reviews
- 4.5 Average Customer Rating
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The representative was extremely friendly and helpful - it couldn't have been a better experience!
JEFFREY CExcellent juggling to make this work. Hats off to your staff
Michelle YSusan was quite literally the best uhaul person I've ever met, I cannot give more than 5 stars but I'd give 6 for how hard she worked, took time to go out and grab a uhaul for me, helped me figure up the best way to do my move and return my uhaul. On top of she's extremely friendly so thats all just a bonus. If I had to move from SW Iowa again I'd go through her.
WYATT SSmall rural dealer. No personnel on duty, but have used the location multiple times for drop-off without any issues. Always receive detailed instructions for rental return.
CHRISTOPHER W