We had no interaction with personnel. This was self-serve transaction.
Brandon M
Recreational Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gloucester Point, VA 23062
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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The pick up and drop off locations were outstanding. Great service, communication - good people. The central reservation / customer care executives need to be replaced. They have poor policies and clearly are not training their agents. U-Haul changed my pickup location from 5 mins away to 40 mins away. I called central reservations and had to rudest, most self important, useless person ever. She explained U-haul guarantees the equipment, not the location for its reservation guarantee. That's not cool Uhaul. But I needed the trailer, so I asked her to move my pickup time since I could not get there by the original reservation time given the new location. She said she could not do that. I said I did not understand why - she said because I had to honor the original reservation - and hung up. Recreational vehicles call me to confirm and I explained I could not pick up the trailer. She readily said all was good and took care of everything. Whatever uhaul collects as a fee needs to be reduced. There franchisees are the real customer service reps.. Highly recommend this location.
Larry RAlways a great experience at this location friendly, and on their game with the pickup and drop off
James LNothing, Excellent service, everything was good 👍
Carole BThe man there was extremely nice I couldn't ask for a better experience
Timothy M