They somehow didn't log or report the fact that I had returned the truck, causing me to get threatening emails and texts from U-Haul the next day about how it was late and could be reported stolen, when no, I had returned it on time.
ARTHUR R
LE Trailers LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Golden, CO 80403
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Customer Reviews
- 3.0 Average Customer Rating
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It was just a parking lot in an industrial park area. Only indicator it was a uhaul location was a tiny sign on a sandwich-board by the street. Had to call support to confirm it was the right location. Nobody was around and no instructions for the return. No good parking for the return, so it took up 4-5 pull-in parking spaces. Also, the uhaul app took o er an hour to return because the app kept timing out and giving errors, even though my cell phone had 5G connection with full signal. Overall a bad user experience using the app.
TIMOTHY SThe 5'x8' trailer worked well. I understand it was one of the newer versions of this trailer. The fold down door in the rear worked well and was easy to load. I would recommend the trailer be hooked up to your vehicle prior to trying to load it. I initially did not have it hooked up when I started to load, stepped on the rear door and the entire trailer tilted to the rear and the roof smacked me in the forehead. Other than that little bump, the trailer worked well as it tracked behind my pickup without any sway. I did try hard to load my items according to the 60/40 weight recommendation and I kept the weight as even as I could from the R/L sides which I think helped the ride. I do wish it had strapping rings in the middle of the trailer which would have been easier to use but I made due with the top and bottom strapping rings.
JOSEPH BGreat service
John Bthe truck was ready, the app did not enable us to retrieve the vehicle, had to communicate directly with UHaul to gain access to vehicle. Do not know if this is a site issue or a Uhaul issue so poor score may be unfair to site if Uhaul issue
Steven B