It was not the location that I had requested, and there was no one at the site, only a phone number. I used the QR code on the box and all it did was give their website. Nothing regarding the return of a piece of equipment.
Chris R
Andrews Freight Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, NC 28112
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How U-Haul Reviews WorkFalmata was great and super helpful!
patrick mWhen we arrived the trailer was not there. The worker at the location told me that it had been moved to another location and U-Haul should have contacted me. U haul did not contact me. So we had to wait during the day for her to find a replacement trailer. While I was waiting, u haul customer service called me at 1:10 stating that she was calling to schedule my 1:15 pickup that same day???? My father took off work for an hour and came back late because the trailer was not there. The location workers were very helpful but from U-Haul we expect more and some compensation for that mess on 8/7.
nathaniel mone of the tires pressure 2as substantially below normal (40 out of 65)
Vitalijs KSamata went above and beyond and made time to help us on her day off. Wonderful person...
REBECCA B