I have already raised a ticket with Kim regarding this but let me share my experience again. I dropped Uhaul took pictures done with all formalities and kept with little extra fuel than what was given as well. When we are about to return keys the door didn’t open for me to get out the main gate is locked ok understandable to not let people steal the vehicle after returning vehicle. The office door is locked. If every door connected to outside is locked how will we get out. We were stuck there and called uber and he helped us get out of the lot by putting the pin. How did you expect us to come out if all the doors are locked after we drop the Uhaul. Instructions were not clear the customer support number didn’t pick up the call the area is quite dangerous recently I heard about a gun violence near that area. It was dark it was scary for us imagine if we are stuck and phone got switched off how we would’ve gotten out we would’ve waited entire night inside the garage. It was a scary experience to us thank god the cab driver was helpful to us. I don’t want this kind of experience to happen to someone else maybe someone who actually didn’t have charge in phone getting stuck in parking lot. I am not even sure if this issue would’ve been taken care off I am reporting as my duty.
Pranesh K
Shinde Properties LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boston, MA 02119
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Customer Reviews
- 4.0 Average Customer Rating
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Absolutely, I can recommend this u-haul place anytime to my friends and coworkers. They employees are very professional and polite people!
BOL RCommunication was excellent
CAREN LThey cheated and charged extra money. I complained and yet to hear from them.
Basit SCalled to confirm that they had our reservation and equipment available. The equipment was not in the car. Office was not open at the time of pickup and so we were in a situation where we had to move without the proper equipment. There was also trash in the car from the previous user still in the car.
Alex K