I will NEVER rent from that place again!!!!! I ended up paying almost $80 for a 15 inch truck that was $29.95 with the $15 insurance, even though I took pictures of the mileage AND he falsified the gas on that filthy truck!! I was charged over $30 for falsified gas use that I didn’t use! He was rude and very snarky! The dog he had in there was more kind than he was! And It smelled of heavy cigarette smoke! The truck I had was just downright FILTHY!!! NEVER AGAIN!!!! I should’ve went where I always go, I was trying to stay close to home since it was only 4min from my home!
TYESHA N
Greenwood East Tool Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenwood, IN 46143
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- 3.0 Average Customer Rating
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Well first off I wasn’t even suppose to pick up here and got sent here making me late for meeting movers I hired to load stuff up. Second it smelled like an ashtray inside despite there being a no smoking sign.
Abraham RVery rude and unprofessional !
AUTIONA PWas charged $20 for dropping the truck off the evening before due. Used the key drop off and was charged $20. The office was filthy and the man running the store was rude and smoking a cigarette
RONALD STried calling this location the day before my rental three times and got a voicemail connected with a different phone number. I left a message but never got a call back. The location is worn down and smells so much like smoke that it almost takes your breath away. The gentleman that works there is quite rude. We had intended on leaving our car there so when we brought the truck back that afternoon we had a vehicle there, this actually was one of my questions I intended to ask on my unanswered call. He asked us if we were leaving a car and when I responded yes all I got was a no head shake from him and when he decided to speak finally he just said “nope, not here l, no room” seriously!?! I told him if he answered the phone I might have known this prior to. When we noticed the door said open until 5:30 I said the app said they were open until 4:30, I was given silence on that question from him. We asked if someone would be there when we returned it and he shrugged and said “I don’t know, depends on if the boss makes me stay”. Lastly my husband returned it at 4:00 same day of rental. The same man was there. My husband gave him the keys and asked if that was it and he said yes. The next morning I got a message saying my truck was due back in less than 30 minutes. So I called the store, no answer of course. I had to call the 1-800 number to get my resolution and receipt that it was returned. This location is so handy to my home, and we were moving our daughter to her college apartment but I will either drive elsewhere to rent a U-Haul or rent from another company in the future. I will tell anyone I encounter not to use this location. Oh, I almost forgot, the truck was so dirty inside and the radio was broken. I guess the bright side was the truck got her things to her place, thankfully
BRYAN S