Poor rating b/c my entire experience with this UHaul rental was horrible. I did not actually interact with anyone at this location or go inside b/c despite Google saying that they were open on Saturday until 6:00 , I got there and found out they closed at 1:00. I needed to do a drop off, and had been given no instructions for what to do by the person I picked the truck up from, so we went to the nearest drop off location and then didn't know what to do. I called the after-hours drop off # on the sign at this location, and was told by the phone recording system that the wait time to speak to a representative was going to be an hour and 13 mins. I was finally able to call a different location in Hagerstown and get someone on the phone, who was very nice and put me through to scheduling who was able to change my assigned drop off location (apparently they had assigned me one and I just was not given that info - the guy at pick up location said I could take it to any of the Hagerstown locations to drop off).
pagie b
Moving Out
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hagerstown, MD 21740
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The instructions for getting the keys was not available thru self checkout. Had to chat with customer service and they took forever. When I dropped off the van, another customer was having the same issue.
Patricia BUnable to answer the questions with confidence because the office was closed Sunday and Monday so used key drop box. .
Angela CExcellent trailer without noise
Kossi OKim is a very good U-Haul manager...5 STARS
ED Z