The uhaul truck was fine but the process to pick it up was arduous as the attendant barely spoke English and didn't convey any information about the rental process. She didn't say anything about the contract requirements which I hadn't seen yet, and just handed me the key. The truck was almost out of fuel when I picked it up, as the low fuel light came on right after I started it. I only signed up for 12 miles so I didn't bother to put any fuel in it. When I returned it that evening I still hadn't read the contract because it wasn't in my email inbox. I had just moved and was riddled with anxiety and exhausted, so I turned the key in without thinking. The same attendant didn't say anything to possibly remind me about the contract requirements or anything about the fuel. The next day I opened my bank account app on my phone and saw the excessive charges for the uhaul. I looked into it further and realized the extra gas charges. I was furious and tried calling the store where I picked it up. I left a VM and never got a call back. After calming down, I finally thought to check my spam box in my email account and sure enough found the contract. I noticed that the fuel level bar in the contract said the fuel was at 1/4 full when I picked it up. I was again upset because the truck was not even close to 1/4 full, it was close to E since the fuel light came on right away after starting it up for the first time. I read the contract and was expected to fill it up to that same 1/4 mark when I returned it. I tried calling the Sunoco store attendant again with no luck. I've since tried again several days later with no luck. With the move and settling in, I haven't had time to reach out again, so I'm filling out this survey to express my extreme disappointment.
Vaughn S
Sunoco Lucky Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Harrisburg, PA 17110
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Customer Reviews
- 3.0 Average Customer Rating
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Things worked out fine for me as the truck was in good shape. If there had been any issues, I don’t think the staff would have been able to help. The gas station manager did not speak English very well
David SMake it easier to find parking, and don't overcharge when it's not necessary
Olusegun SGreat job keep up the good work!!!!
CHARLES EAbsolutely horrible location - did not have the correct equipment and after everything was completed they refused to hand over the keys until I started a complaint through uhaul customer service - do not go to this location.
Samuel B