The drop off time range given is not a range. Clearly indicate that the beginning of the “range” is actually the deadline to drop off and that the “range” given is actually the reservation window for the next customer to pick up. Very confusing and ended up getting charged an additional day because of it
JONATHAN D
287 Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Haslet, TX 76052
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I had some charges that were not suppose to be on my card. Went back to the Uhaul and a guy Ryan was there and another lady .Ryan never spoke to me, but kept trying to get in the conversation. And I told him just let her look it up. The lady then tried to help me, very nice. But then Ryan started talking to me again being very rude. He then proceeded to argue with me. I told him to just stop talking to me and I would only deal with the other lady. He then told me to get out and if I didn’t he would call the cops on me. I never cursed nor threatened him. The lady said oh he is having a bad day but and kept trying to get him to stop saying the things he was saying. Part of it was recorded.
ROCHELLE JThe customer service personnel short, rude, and condescending. I have rented trailers from that facility before and never experienced anything less than professional behavior that why I was so befuddled by customer service. To ask questions appeared to create problems for this person.
TONY PCan’t enter gate code from vehicle the keypad is not placed in a good location to reach from driver window. Wish they had a two wheel dolly for moving trailer if needed after unhooking. The other location I normally rent front has one and can be helpful as times moving trailers into tight spots safely. Front desk employee was friendly and helpful
Alfred RBoth ladies that helped me were excellent. Tammy answered my call at 9:05 and was the MVP.
JUSTIN M