Purchased fuel to refill to the mark and was still charged an additional 25.00$ for the same 25.00$ that he saw me put in at the location. Love UHaul, but won’t rent from this one again.
Eric A
Lake Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hermitage, TN 37076
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I booked my reservation online and got confirmation it was ready for pick up. I arrived at the location at 4:45pm and I didn't leave the location with my U-Haul until 5:45pm, which caused me to be very late. The gentleman at the Lake Express pick-up location was too novice on how the system worked and had to call a manager who was 10–15 minutes away, and there was little-to-no communication about why it would take a full hour to pick-up a U-Haul that I had confirmation for. The trucks are really bad. The windshield visors are falling and get in the way of seeing the road when you drive. There's pieces missing from the dashboard. Did the U-Haul truck get me to/from and accomplish what I needed? Yes, but I am not going to use that location or those U-Haul vehicles again and I will tell my neighbors to stay away.
Trenton WI reserved an appliance dolly with a truck rental and they didn’t have one when I showed up. Instead of helping maybe find a location that had one, they just offered to cancel the whole reservation. Had to rent one from Home Depot. Truck had NO air conditioning and window defrost didn’t work. It was raining bad and the windows were fogging up. Engine RPM’s also almost red lined a few times going down any hill, regardless of speed or how much I braked. Also shook bad going over 55. Would not rent from Uhaul again. Lined at times
Brian HTruck cab was not clean and the AC did not work.
Erin JThe truck was pinned on E in regards to the gas level. Had to add gas before I even left the station to get the needle to even move after turning it on. I had reserved moving pads and they had none. Not quite sure what the point of reserving them ahead of time if the location isn't going to have them there...isn't that the purpose of reserving them?
John S