Rented a 4x8 trailer to move daughter to college from Hibbing, MN to Troy, NY. We were unsure if we wanted to drop the trailer in Troy after using it or bring it back to Hibbing as the price was nearly $200 more to leave it. The local representative told us that if we changed our minds later we could change our reservation and pay the difference. So when we did decide to leave the trailer the national representative told us they could not do that, and now it would cost $600 to leave the trailer because the trailer left the lot. I understand there is a cost for one way use, but to double that one way cost once the trailer leaves the lot seems punitive. The national representative was unfriendly and unhelpful, local representative did what he could. In the end we brought the trailer back to Hibbing. Not impressed by the customer service from the national representative.
Jay W
Daves Hi Way Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hibbing, MN 55746
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I like that this service area is open 24/7, but the last two times we used it, no one was there. So in good faith, we dropped off our U-Hauls and fortunately it all worked out.
Sandra HNA
Carolee HNot anything to improve on the truck ran great, The person had it ready for me on time, very friendly and helpful.
tom hContact person was friendly and processed my rental request quickly. He connected the trailer to my truck and I was on my way. I would recommend Daves for your UHaul needs.
Suihkonen J