it's not clear in the web experience that you actually have to go inside... so you have to pick up during business hrs
Jeff B
Craftwood Lumber and Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Highland Park, IL 60035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The people at the front desk have been really helpful and they answered all of my questions. The pick up was quick
Marta ZGreat customer service and friendly staff. Excellent people!
KENNETH HI only found confusion with receiving texts trying to upsell trucks and trailers for no extra cost. Although a great concept, Customers shouldn’t become part of the logistics of where they want trucks needed. I paid $400 to use a truck for 1 day. I think I did my part. I wasn’t able to help the U-Haul store owner up north because I had received so many texts I’d already received (not on his behalf). I was confused his request for us to drop off the truck at his store location. It started to feel like spam (again, not on his behalf). He was very nice and helpful, but I have no idea who he was and why I was changing the drop off over a text. I still didn’t get it over the phone. He understood, but I still didn’t. I wanted to help, but I didn’t want to go against my contract. If I would have known all the changes that could have been requested I would have been prepared. Thanks again Andy. I really wish I felt more comfortable changing it. This is the first I had ever rented a truck.
Isaac AGreat employees! Great work ethic, professionalism and customer service!
LAURENCE F