I reserved a 10' truck. Showed up at 11:30am and the truck was there, but they didn't have the key. I'm sure they realized the problem first thing in the morning. We did no one contact me to discuss options. I had one day to get loaded and moved and now I'm delayed in getting started. I ended up having to take a 26' truck (the only other size they had) because I didn't have time to drive 10 miles away (20-30 minutes opposite direction) to get the truck size I needed. I told the person that he needed to discount the truck because the gas cost was going to be significantly more. He said all he could do was give me a $40 discount. When I get in the truck and ready to go I see that it has less than a quarter tank of gas. I'm guessing that size truck get's maybe 8mpg - meaning I needed to stop and get gas before I could finally get started. Terrible. My total delay from having to change the reservation and stop to get gas was over an hour.
ROBERT W
J And J Corner Store Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Holly Hill, FL 32117
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Please clean out the back of the truck had a horrible smell!!! Easy painless process overall positive experience! Everything done online!!!!
Evelda APicking up and dropping off was very easy. The truck was clean and ready to go.
Andrew DNick should NOT have your equipment. He is giving U-Haul a bad name. He misquoted me for a rental and would not take my reservation request when he offered the quote, stating that he had more than one truck so there was no need to secure and finalize the rental. When I came to pick up the truck, the total had charged by more than triple the amount agreed upon merely 12 hrs earlier. He also lied to me telling me that if I turned the truck in before 3 days or didn’t use all the mileage that I would automatically receive the difference back to my card. After receiving the contract via email, I learned he was lying. Lastly, the return address was incorrect and not even the correct business NOR was it remotely close to the location I was supposed to be returning the vehicle to which added additional gas and mileage. When I go back to FL to visit my family, I will be HAPPY to give him this review in person!! This business should not be associated with the U-HAUL name.
Angel CThe whole process was easy and reliable. Thank you.
John W