The vehicle was flooded with water. The Clerk did not speak English. The manager Carlos did not have another vehicle which I had booked and paid 35 days in advance and I had to drive the water damage truck to the main site off of State Road 84 to replace the vehicle and continue my move. It was a nightmare the worst experience I’ve ever experienced with Uhaul and I’ve been a member for over 20 years. I am very disappointed and I deserve compensation. Julianne Lovelle
JULIANNE L
Servientrega Hollywood
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, FL 33024
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- 4.0 Average Customer Rating
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The first truck I was given was filthy, the AC was not working, and the truck was not wanting to shift and it was empty. I was able to get a replacement truck from another location, and this 26' truck blew out a tire 300 miles into the trip. Roadside assistance had me stranded for close to 16 hrs with no resolution. I lost 2 days of work, a freezer full of food, and was not able to get a place to sleep until the morning after. Worse experience I've had with a rental company ever. I will be following up with the Better Business Bureau to let them know of this horrible experience. I would like to speak to upper management to receive a refund for this rental.
William PHard to find office. They seemed surprised to see us
SAMUEL DEverything was great.
ROBERT MWe been renting with Servientrega our Uhaul needs every time and always great service with smile and excellent attitude! Keep on the good work!
JOSE A