Told wrong info. Inputted wrong drop off info
RICHARD A
Richmond Automotive Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Honeoye, NY 14471
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The place was closed, I put keys in dropbox after I dropped it off the same day I rented it and I still got hit with late fees. Extremely disappointing
Francis BMaybe a better explaination of making a drop off after hours. All 3 of the U-Haul reps were very nice on the phone, but it wasn’t until the 3rd fellow explained the process well that I felt sure of myself.
SAMUEL SALL GOOD. THANKS!
ALAN DThe trailer I rented was in really bad shape and not road worthy for many reasons. The wires to the trailer lights were cut leaving them inoperable, the tire was so bald that wires were showing indicating a blowout in the very near future (we brought a spare it was so close just in case), the landing gear was bent, inspection sticker was from 4 years ago (December 2021). When I was setting up the truck in their lot, I asked them how to adjust the mirrors where they didn't know either and probably almost broke the glass pressing so hard on it. Finally, I have an accident report in, because when 2 of them were guiding me driving onto the tailer, they were both watching my front wheels and no one the side or under my car. This lead to the bottom of my car getting punctured by the trailer. They waited until the damage already happened to my car to get blocks of wood to drive over to prop it up and looking afterwards, this is a very common issue with your trailers and sedans. The dealer I dropped it off at rightfully took the trailer out of service and when I went in the day after dropping off the trailer to return the truck, I went to tell them and they were honestly shocked someone would be negligent enough to rent that trailer in that condition and said they probably won't be in service too much longer. This is the first time using U-Haul and the junk they rented me through great negligence scared me from every using U-Haul again.
PETER G