I really don't know what you can do to improve. The young lady working the service desk had great customer service skills. She was patient and explained everything clearly.
Robin N.
Cullen Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77051
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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just keep doing what you are doing now
PHILIP W.Everything was perfect!!!
Tiffany W.The location is off the beaten path. I actually missed it and had to turn around to find it all the way in the back of a crowded strip mall space. Also, when dropping the keys off to the rep, he was busy counting cash. I tried to get the vehicle checked in properly but he just said I've got you. I asked for a receipt snd he said he'd email it. I went back in as I realized I forgot to turn off the lights. He said not the Worry about it “I've got you,†Had I been provided the applicable service (time and attention) I would not have forgotten the candy wrapper left in the cup holder. I would have completed a full walk through but he looked as if he was busy prepping for closing and I wanted to be sure the truck was brought back on time. I never received the email receipt but they had the audacity to send a receipt for a cleaning fee of $25! I'm not happy about that and will dispute the charges.
ATHINA H.Location accused me of not returning the vehicle and told me they were reporting me to the local police then hung up on me. Less than ten minutes later they located the vehicle in the exact location I told them I left it. They did not update me on finding it and refuse to apologize.
Evan M.