They charged me an exorbitant price. I mainly paid for the U-Haul for 5 hours plus 50 miles because that was an estimate of how far the truck would travel—maybe a little more, maybe a little less. Plus, when I picked up the truck, it had no gas; the tank was empty. Due to circumstances beyond my control, I couldn’t access the storage facility where I was going to store the items I’d moved in the truck that day, so I had to pay for the truck for an additional 24 hours, and they charged me directly for 50 more miles—without giving me the option to remove those miles—which I clearly never used because the truck wasn’t going anywhere. I just had nowhere to leave the items, so they had to stay in the truck in the parking lot while I waited until the next day for them to let me in. And as if that weren’t enough, I returned the truck with half a tank of gas—I spent $80 on gas—and on top of that, they wanted to charge me an extra $120 on top of what I’d already paid. I filed a complaint because I didn’t think it was fair to pay that, and even so, they still charged me $70 on top of everything I’d already mentioned that I had to pay. Terrible experience.
Valentina F
Southwest Auto Inspections
24/7 Rentals
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One-Way and In-Town® Rentals in Houston, TX 77081
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThe owner of the State Inspection location was super friendly and everything was very easy. Check in and check out!
Lori CKinda scary at night dropping off-not a good neighborhood.
Marian HAbsolutely impeccable service and thee cleanest U-Haul I’ve ever seen. Thank you!
NTASHA AAwesome in every way. Thank you.
KENNETH M