Good customer service really helped me outIsaac G.
Moving Truck Rental in Houston, TX at Golfcrest Hardware
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77087
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Nothing to be improve every looks good!!Jerson B.
Vehicle was filthy inside and out. Driver side door had to be slammed in order to be closed all the way. Had to stop just after pick up to wash windows and mirrors so the vehicle would be safe to drive. Will not rent from this location again.Bruce R.
The owner (Harry I believe is his name) and his staff always redefine what customer service is all about. Prompt and courteous, and always willing to go beyond. Salute to a well oiled machine running up at True Value Hardware on Telephone Rd.Doug H.
She inspected the truck up and down including Questions about oil temp and behavior of the unit on the Road .she I would say very into checking the egiopment and operation of it.Gerardo H.
I am not sure of workers name , he is a bit on the heavy side , going bald , with short hair .. Well he is so rude ! First of all , he doesn't greet everyone coming in , he doesn't smile at all , he has little patience , seems to be in a bad mood and like he wishes he was somewhere else than at work helping customers .. He is not someone you want to ask a question to , talk to or even be attended by him! I heard when he answered the phone to a customer and he is just not polite and blunt with an attitude! Would not rent Uhaul from there ever again .. And obviously would recommend others to just go somewhere else .. The other workers seem nice , polite , and some even very knowledgeable about what is in the store and are so helpful!! Plus Uhaul van given to me the door handle in driver side was defected and would open! As in i had to climb from passenger side to slide on down to driver side! When i wsnt in and told them the problem before i took it the chunky guy "so what do u want? Are u not gonna take it? Bc i can refund you ur money and u go somewhere else!" So f*in rude i swear! I couldn't go nowhere else bc i was running on a time limit and plus i had scheduled this a day before .. Just NO !Cathy C.
nothing it was easy to make the reservation and pick up the truck the lady that helped me in the hardware store was very nice and promptdonald Q.
The person assistant was good person but it challenging to manage the front desk with hardware customers and to help uhaul customers.. this delayed my schedule and caused me extra money with the moversDASPHINE S.
The girl that helped us was so nice and sweetSonia Z.
I checked in online and when I arrived the truck was at the location, ready and clean to go, I had no issues and the guy was very nice and informative.Sonia P.
While UHaul is a very reputable organization, their independent authorized dealer, Golfcrest True Value Hardware, 5206 Telephone Rd., Houston, Texas 77087 is horrible at customer service. I did everything subscribed for a customer from reserving the truck to confirming on line. When I arrived, I still had to go through the check-in process and the owner was very rude. When I told him that I had confirmed check-in online that I wouldn't have to be in the store long, he said, "If you don't want to wait, you can go somewhere else". How rude. If I could have waited another day, I would have gone somewhere else. I will never patronize that location again.Rita H.
The only issue was that the previous user did not sweep the truck before returning. Other than that, the service was good and the people were nice.Ivory J.
very good serviceROBERTO S.
I was charged for the dolly that I did not use. The dealer claimed that the tag was cut or broke. They admitted dolly was still standing. If the tag and integral strap were cut, that dolly would fall over.John W.
Make sure the cab does not smell if cigarettes/smoking and that no roaches are crawling around in the back cargo.Timeko T.
Keep up the good workanthony R.
OVER CHARGE - Rented car trailer for one day and returned same day $49. Gulfcrest submitted to Uhual 7 days rental for an additional $300.. When I received my credit card statement, I called Gulfcrest, they said it was a mistake and would correct it, they did not, I kept calling for 45 days but they did nothing. I finally contacted Uhaul corporate, they corrected my billing and credited my credit card. Go to an honest dealer.lawrence M.
The manager at this location was very rude and unfriendly, never again would I go to this location.lakeshia S.
See aboveEric P.
Check overhead door to make it works. I had to use a second vehicle and waste twice the gas to carry small items so they wouldn't fall out the back.Ernest M.
be more organized..Julian A.
They didn't have the truck we ordered so we had to take a bigger truck, we had just flown into Houston to pick up the truck, load it and then drive to Bountiful Ut. I didn't have time to argue . this cost me an extra $300.00 plus additional fuel over the 1400 mile trip. this should not be a U-Haul locationNORMAN S.
all okArnell C.
I would not ever use U-Haul again. This back to back timing gives no room for delays this incredible $100+ charge all of it this U-Haul experience was crap never againIsaiah G.
They need to remind the customer not to leave their vehicle inside the parking lot. I left my car in the parking when I returned the Uhaul back to pick up my car i found the gate clossed and I couldn't get out my car. I have to call a taxi. I was so mad I have to call out from work. Was my bad experience ever.geoffery O.