The guy working didn't know anything about uhaul, didn't know the process, and wouldn't give us the keys. The equipment was stored away in a shed behind the Irving and we had to rummage through all of the junk in there to try to find the furniture pads we ordered. They also didn't have the utility dolly that we ordered.John M.
Moving Truck Rental in Hubbards, NS at Hubbards Irving
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hubbards, NS B0J1T0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Get rid of this location. The staff were not wearing masks, they had no idea what they were doing, the truck was filthy, still dirty from previous renters. Truck was NOT sanitized. Came with BARELY 1/4tank of gas. Very disappointed in this rental experienceRobert S.
Explain the difference between in town rental and one way rentals is about it!ðŸ˜ŠLawrence M.
6X12 BOX TRAILER IS VERY DIFFICULT TO HOOK/UNHOOK i HAD TO ASK STAFF TO ASSISST ME, IF THIS WOULD OF BEEN ANY ONE ELSEWORKING THAT DAY OTHER HIM I WOULD OF NEVER BEEN ABLE TO. NO JACK? WHATS UP WITH THAT?TONY ANDREW B.
There was a major disconnect. The pick up process took an hour as the agent didn't know what was happening. He was pleasant and willing but totally uninformed, needing to access Head Office for even the basics. It was the â€˜blind leading the blind' - a frustrating experience despite his best intentions and positive outlook.David H.
The gentleman running this location was very friendly and helpful. He seemed to know all of his customers personally. Loved the experience at this location. The truck was fully fueled and ready to go.John C.
The people at this U Haul place were amazing, friendly and patient.JOHN H.
Get a U-Haul to clean up the paperwork side of the business. Company been around to long to not be a smooth pickup processGary H.
Young man who looked after me was unfriendly...didnt seem to know what he was doing.....lady co worker was friendly but didn't seem to want to help him out... Not a good experience ...not what is expected of a world wide companySkip G.
It was a pleasurable experience will highly recommend!MICHEAL A.
Mileage wrong.. Confusing.. Pleasant person be info wrongdeanna D.
Untrained staff leading to painfully long check out.Christopher Paul N.
As stated in previous feedback that was submitted the person that was working at the time didn't know what she was doing and couldn't get the booking completely. Kept asking questions about stuff that was already filled in in the online booking info. She took my drivers license and put in the Information and still had to get me to do the online check in process which I didn't have internet access and my phone and had to use my fiancÃ©'s. She also kept complaining about the system and the amount of information it was asking for. She had to actually call uhaul customer service to find out how to get it to go through as she could get past the one page. We were there for an hour just to pick up the trailer which made us late to pick up our vehicle. Then the next day when we dropped the vehicle off I did the online drop off check and uploaded the pictures and selected the option to get my refund inside. Went and and the same lady was there and she couldn't find the drop off Information in the system and told me to come back later when someone else was there to help. I have still yet to get my refund as the location is 45-60 min drive from where I live, and haven't been able to go back due to a busy schedule.Jessica D.
Nothing to add.dwight H.
The key problem was that the rental was not processed before arrival. The staff person was alone serving gas station customers during the lengthy process of entering the U-Haul contract information and he had difficulty doing so with repeated interruptions. It took almost 40 minutes.andrea M.
the truk felt like front end was falli g offWayne M.
Train employees so they have a clue how to handle a rental transactionTIM A.
My customer experience was terrible based solely on actions undertaken by UHual. After being unable to reserve through my phone, I called uhual and made the reservation over the phone. This process was easy however the reservation was not booked correctly causing my rental price for a few hour rental to skyrocket into the hundreds of dollars. The reservation was suppose to be for a round trip but was booked, unbeknownst to me, as a one way. To make matters worse it was pointed out to me by the service station that uhual had added an issurance charge unilateraly - without the consent of the customer this action is extremely unethical. The question I'm left with is if it is worth the aggravation of trying to be reinsubursed for this charge. I have rented from uhual in the past and hold your company in low regard based on the aggregate of my experiences.CASTER S.
train you associates at this gas station to better operate the U-Haul on line booking and billing process.. or stream line the program.. I had to wait 40 minutes just to return my truck.. But the truck we very useful.. ThxGlenn B.
This location is a gas station, there is one attendant for the entire store and they are busy with gas and convenience customers. Though the young man did a good job handling my order and making sure the line of customers wasn't too long he felt rushed and unprepared to complete both tasks efficiently.Aaron H.
Total bullshit experience all around...never rent againStefan J.
The guy was all over the place and kept complaining that he only 45 mins to the end of shift so he didn't have time to deal with it.Vanessa T.
I ordered packing blankets and their were none in the truck ;however overall the truck was clean and worked great and the staff at Hubbard's were knowledgeable and friendly.Angela S.
Went to pick up our rental and it was rented out to someone else,had to drive over a hour to pick another one up,,,not happyChris H.
The equipment was full of snow and frozen in the ground ,you booking system takes to long to get the equipment and it took nearly an hour to hire the equipment very poorMATTHEW T.