There was no one to help. Just a box and website with instructions. It was very confusing. Also, I never received my receipt for the trip, even though the system said I would receive one. Can you please send one to me.JUSTIN G.
Moving Truck Rental in Huntsville, AL at Sincere Kutz Barbershop
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Huntsville, AL 35811
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Mobile checkin would be fine if your website wasn't so terrible. Every time I use Uhaul, your website is the worst part of my experience. Shoving unwanted/unneeded services and items during checkout would be one thing, but a system that is incapable of locating exactly when and where vehicles are available (one would argue the primary job of the site) until after you've gone through all of the steps is consistently aggravating. Just type in the truck you need, location, time, all the misc. items you never asked for, then 'whoops! A truck isn't available there!'. Have a better system, please.Cole B.
Great customer service he didn't have what I needed at his store but he took the time and went and got what I needed. I gave a time when I would be there last minute and he was prompt and very professional. If there is any need for unsullied equipment I highly recommend this location with out a doubt.stanley S.
No customer service or anyone availa8to troubleshoot. Initially app did not work. Had to go through website to locate reservation and proceed with check in process. Also location name has changed, which is not updated with Uhaul.Shana E.
It was just a drop off box. I dropped the key after I locked the truck also called Skyland Tusc. Location to let them know alsoJames F.
Zac was very nice and professionalTawanda O.
Very helpful and friendlyzachary C.
No one was there even though they weren't supposed to be closed for another hour and the phone number listed was not accepting calls.Julie H.
They were very nice and accommodating. I was late picking up the truck and they called to check on me anf then updated my rental time because I was having car trouble. Thanks!!!!Brianna H.
I paid for moving Pads and a dolly, but they were in the other truck there, not the truck they had for me to use. No one at this location, so I couldn't get the materials I needed. I still have yet to receive a refund. I will not use Uhaul again. Terrible customer service. USE RYDERJackson K.
First off, this was not my preferred pickup location. After driving extra miles to this location, I arrived to find it closed. I had been given no information about how to retrieve the keys from the lockbox. I had to call U-Haul support, where I was on hold over 15 minutes. Finally someone answered to walk me through the pick-up procedure. The entire process, from my arrival, took nearly 45-minutes. I was standing on the sidewalk, in the rain, the entire time. I have previously rented everything from carpet cleaners to airplanes. My experience with U-Haul was my worst ever.William N.
My reserved location didn't have the vehicle i needed and I was forced to drive across town to pickup at this location.Louis L.
The keys were not left where the mobile pick up said they would be, and the drop off location had all gates closed and locked even though they wanted you to park the truck on the lot.Sebastian S.
The customer service was beyond what was expected. I greatly appreciated the service during a hectic move.Katy M.
they charged my card 2 times , changed my contract after the fact , i spoke to traffic, and management , both said that id get a refund and that was a week ago and still no refundBrian P.
Super Friendly and helpful.Mark S.
I was charged for a full day for being 30 mins late. I picked up at 2:15pm returned at 8:45. The loaction closed early so I wasn't able to let them know I was running late. I stopped and refueled to the appropriate gas level and eas still charged $69 for fuel. I have used Uhaul for 20 years and have never paid more than $110 and that's for full day usage. My total invoice is for $165.Brandy B.
Great customer service. In and out very quickly. I definitely recommend this place.David A.
A lady helped us on our first visit. She was awesome. The second visit we encountered a young man who could have cared less about helping us. Just sat there and pointed in the direction of the type boxes we wanted. I wouldn't want anyone working for me who was that lazy.Phillip G.
Please check the air conditioner in the truck. Other than that I received great service. Dianne is very friendly which is a huge plus in customer relationsLINDA R.
Jay was great!!! He was very helpful!! Keep up the the good work!!Beverly W.
Zack was fast!Gwendolyn H.
Nobody was there for drop off. I had to call customer service for help.Alfredric C.
After giving sufficient notice that you request a rental truck and give a location, the customer should not be left wondering if they will have there request or have to wait till the day before to find out. Also with sufficient notice given the pick up location as well as return should be close to where requested. Too many variables and added stress with this transaction.David N.
good communication, convenient. Allowed me to get a truck/equipment an hour before the opening time.Norris W.