I only rented from the Lake Tahoe location because my original reservation was given away to someone else. I did not know, nor was I informed, that I needed to pick up the reserved auto transport at time we discussed. I had already given my credit card number to the telephone representative, which is stated by all uhaul representatives, that a credit card is needed in order to reserve the auto transport or any rental from uhaul. Well...... I gave my credit card number and I no longer had my reservation after an allotted time that I was unaware of. The inconvenience I endured becaise of a representative that was unable to inform me of a very important disclosure was completely unacceptable. My trip was over 600 miles. It will be very hard for me to refer uhaul to friends or family or even myself returning. I gave good ratings on the review because that location was great. But the telephone rep and the reps I talked to, saying they will try and look into this matter and has yet to contact me back, is the reason I will not say positive things about your companyTROY ADAM C.
Moving Truck Rental in Incline Village, NV at Alpine Self Storage
(U-Haul Neighborhood Dealer)
Incline Village, NV 89451
Services at this Location:
- Mon-Fri: 10 am - 4 pm
- Sat: 10 am - 1 pm
- Sun: Closed
Special Operating Hours
- 5/31/2021: Closed
- 7/5/2021: Closed
- 9/6/2021: Closed
- 11/25/2021: Closed
- 12/24/2021: 10:00 am - 1:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Incline Village, NV 89451
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Alpine Storage was great However returning the truck on the first was hell. One guy checking In or out ten people waiting In line.2 people at desk on a holiday weekend not one. Uhaul should take a lesson from Josh Richard and Davis at Alpine Storage . They were great .Wendy V.
My overall customer service was terrible. After I picked up the truck, U-haul changed the drop-off location to Carson City which is 15 miles further away from my final destination than the Incline Village U-haul location, which was my initial drop-off location when I made my reservation. I tried calling both U-haul 800 number and the Carson City location to correct/change my drop-off location. I was put on hold for over 45 minutes and never did get through to an agent. I also tried to use the website chat and did not get a response.LAINE F.
Quick and easy. Could not have been better.W BARTZ S.
Thank you -- great location - friendly efficient staff!JAMES ROBERT C.
They are the best- very accommodating and friendly - uhaul should be proud to have such a fine staff!MICHAEL JOHN S.
Great customer service!HAROLD S.
The guy that helped me was so rude. Would Acknowledge me when I spoke to him. Tired to get me to pay money I didn't owe him. I told him the situation and he ignored me, then tried to get me to pay extra. When if he listened to me when I spoke and or checked his records he would have seen that I was correct.LARRY C.
Very friendly and great information about the truck.LORRAINE TRACY H.
Above and beyond service!!!! A+MATTHEW F.
I got a flat tire and the person who helped me was extremely sympathetic and gave me a discount on the rental which was so appreciated. Thank you so much!SHAUNA M.
Josh, Richard and David are all awesome! They truly make moving feel less stressful!Alex B.
Location was nice but closed when I dropped off. Poor cell signal there made the online check in very very difficult...Verizon users, I wouldn't bother even trying to use the self check in...it took me over an hour to try to get the requested photos of the truck to upload.Andrea T.
They were extremely helpful and provided great options.Swarn S.
Good coordinationCRAIG LYNN G.
Nothing. They were great guysSTEVEN A.
Employees were very friendly. Explained the the use of vehicle in detaile. Had me sit In the vehicle and made sure mirrors were appropriate for my comfort level. Very satisfied with my service.Alicia P.
5 starsK C.
Alpine Self Storage in Incline Village was a terrific overall experience (and in stark contrast to a rental I did in Carson City a few months ago). From the reservation over the phone to pick up and orientation, the crew was the best and a pleasure to work with. It's worth noting that it snowed on Christmas night and I picked up the trailer the next morning. The lot was already plowed and the trailers had been cleaned off of snow. Alpine Self Storage deserves an A+.STEPHEN DAVID B.
âœ”CRAIG LYNN G.
The staff in Incline was so very helpful and understanding when the dates for the closing of escrow affected my move. The drop off and check in of the return was super easy. I highly recommend this location for all moving needs.Peggy L.
Richard was amazing!!! Ran into two issues and as stressed as I was he was super calm. Richard was great.STEPHANIE MARIE M.
Always professional and friendly!ROBERT G.
ðŸ‘CRAIG LYNN G.
Richard did an OUTSTANDING job of assisting us! He went above and beyond - he answered the phone and helped us with our rental - even though he was in the office for maintenance work only and not open to the public. We have already recommended Alpine to our family and friends.MARYKATHLEEN E.