The guy didn't ask if I needed insurance on the vehicle but charged me anyway. I didn't realize it until I returned the vehicle 5 hours later. I knew i only needed it for a short ride . I never needed insurance. He never asked me if I needed insurance at all nor did he bring it up. He just charged me for it. Im very upset about it because its money I never expected to spend. I spoke to a k lady about it when I dropped the van off and was told to pretty much deal with it that it was what it was.. nothing I can do but she asked for keys and I gave them to her and we went our ways.. make sure you know what your paying for when you go there. I never rented a uhaul before so I didn't know . I rented a van . I told him id return it in a few hours and he printed out a receipt and folded it himself and stuck it in a cardboard uhaul pamphlet. I never knew about the extra charge of the insurance that I never needed because he never brought it up. It was my first time dealing with this so I never knew until I was charged.. its sad because im thinking they do this to customers all the time..
Tonia T
Beechgrove Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Independence, KY 41051
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It was fabulous
Kelli-ann LCustomer service and equipment is great at this location.
Robert KHave equipment requested, so I dont have to run to another location.
KRISTA RThe folks at Beechgrove Self Storage are outstanding. They always go above and beyond to help. They made the experience efficient and very easy.
Linda A