They added a cleaning charge and gas charge even though vehicle was clean and the gas was left at the same spot as pickup.
SHERIDON P
American Store & Lock
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Matthews, NC 28104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Easy to get to and instructions were clear. Location appeared a little run down; however, it did not impact my use of the facility. I was only dropping off and it was after hours. My mapquest got me to the facility with the address, but I did not see an American Store & Lock sign. The UHaul trucks on the lot helped me know I was in the right place.
MICHELE NThis location is a great UHAUL rental agency. No problems whatsoever - very courteous. Comment to other rentals - this place is very busy on a Saturday morning. Be patient and arrive a little before your scheduled time. They have a great selection of rentals, which means everyone wants one. The representative worked very quickly and courteously to make sure everyone got the attention and equipment they had paid for.
Lorie GVery easy and smooth rental
MELISSA HLance was a great help. He treated me as a client, in other words more than a customer. Lance delivered great customer service and was extremely helpful and professional.
JOHN B