My reservation was for 10AM. I arrived at 0958. The business owner was in the process of opening. There were several people waiting, because I didn’t know if everyone had already been helped I asked if he were the only person there. To which he replied, " yeah I am, we open AT 10." In any other business, if you have appointments at 10, or open at 10 you are absolutely ready and open BY that hour. All of us, over 5 separate reservations got up and respected that time. Unacceptable. To make matters worse, my sister and I were left to hook up a 12 foot, dual axel trailer on our own. Horrible customer service, I have used UHaul for multiple moves, this experience was awful. To top it off, the driver side front tire had a slow leak. I had to literally purchase an air compressor that I could plug into my truck and check it each stop on my 1200 mile trip. Rethinking UHaul in my future moves.
LYNN M
1St Class Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Inver Grove Heights, MN 55076
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The representative was outstanding, in and out in no time. It's also a car lot so he was busy with other customers.
Robert WThe person who helped me was extremely rude. I have to contact my credit card provider due to being grossly overcharged on mileage. This is by far the worst experience I have ever had with U-Haul and this location is a complete disgrace.
Leah KVery friendly and informative
George DMake sure tires are full of air and don't add insurance that people didn't ask for.
DAVID C