I was on a tight schedule and specifically arranged for pick-up and drop-off at the Eagan location. This was confirmed when I initially made the reservation. Later that afternoon, however, my pick-up and drop-off were changed to a different location, which was out of my way and resulted in additional mileage compared to my original plan. I was informed that I would still be responsible for the extra time and mileage costs caused by this change, even though it was not initiated by me. Additionally, I was told I could not park my car at the new location without paying an extra $30, which forced me to park in a less secure area. While I understand the Concord location had no control over the rerouting, I believe U-Haul should absorb any additional costs when customers are redirected after receiving confirmation of their original reservation.
SAMANTHA R
1St Class Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Inver Grove Heights, MN 55076
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The staff here were among the most pleasant, friendly, helpful, and efficient of any employees I've encountered in any business. I discovered when plugging the trailer lights into my car that a pin on my car's receptacle was missing. They went well out of their way to find ways to help me resolve the problem. I would rate them above excellent if I could.
CLIFTON HWas charged $7 when we went 12 miles and I put 2 gallons of gas in right before I returned it right next door to it at the holiday
Kenneth TThe vehicle that I reserved wasn't available had to get a small truck which cause me to adding another rental day
Evita FDo go. Maybe have them bring you to truck and pull out since in tight spot for you instead of 3 workers just standing around. Dropped off early same day only used for 7 hours rented got charged for 14 hours more , app not working for me , knocked on door saw man go in office after he parked the truck for us at 830 pm, he didn’t answer and got charged until they got the key in drop off box next day. And don’t ask to park car in lot they’ll charge you.
JENNIFER S