First, couldn't get the truck I wanted, or pickup at the location closest to me, so I had to pay more for a bigger truck and go out of my way to get it. Then when I got to the location, they couldn't find the keys. Then the app link timed out before I could submit pictures of odometer after trying to submit 15 different times (kept saying it couldn't read the numbers). Ended up paying almost $200 for gas because it was empty and was charged for 180 miles when I only did 150. Will NEVER use U-Haul again.
ELIZABETH H
The New Myna Convenience & Apartments
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Iroquois Falls, ON P0K1E0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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I have nothing against the location or the people operating the location, they did a good job. My beef is with UHaul itself. You take my reservation and tell me a rep will call the day before my reservation. I'm all set to move, it's a long haul (over 750km). The rep calls the day before the move and informs me that he no longer has a 10' truck with tow dolly but only a 26' truck with -and this I found out only at pickup the next day- a full-sized trailer, and that the pickup location is now 40km away. She offers me extra kms to cover the travel and informs me that both, the truck and trailer, will be at no extra cost. I told her it will cost way more in gas, and she apologized and said she could only offer me more kms OR a 10' truck (but without any tow-dolly or trailer) at a location 100kms away. I have to move the very next day! Of course, I'm gonna take whatever they have. The 26' truck and trailer cost me more than 500$ of gas. I am certain the 10' truck would not have cost as much. All this to say, beware of making reservations with UHaul, they can promise you a reservation and call you the day before and not have anything close to what you reserved, and you could completely bust your moving budget. Shame on you UHaul, shame. ;-P Improvement suggestion : Not promise equipment that you don't have. And offer a discount price if you are offering bigger-sized vehicles than what the clients asked for. Simple physics : bigger vehicles = higher gas expenses
Yanik EThe penalty for dropping off at a different location is criminal! $618! Shameful
LESLIE AVery helpful to finalize the bill and personable.
Barry TDisha was very helpful and supportive during the entire process from rental to return.
Rajeev S