We made a reservation for a whole day and they changed our reservation. They told us they needed it back by a certain time because they double booked the day. We told them we wouldn't have back in time. They were very rude and unprofessional handling this sale. Idk what kind of business you guys are running but it's terrible.
DOUGLAS B
Country Village Ace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ishpeming, MI 49849
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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There was some confusion on the times of when the truck was supposed to be returned but I had a confirmation number it was two different times apparently because there was a truck and a tow behind with the tow behind wasn't due back until 5:45 and I brought it back at 5:00 because it was attached to the truck so everything seemed to be okay everything as well maintained and cleaned when I returned it the gas was where it was supposed to be like I said it was a pleasure and it was appreciative to U-Haul for letting me use your equipment I'm a stage 4 cancer patient and it was a big move and a lot of work and I thank you for the opportunity to use your equipment to move to a safer and more secure location where I can get the help I need thank you again and God bless you all 🙏♥️
MATTHUE WThree employees were needed, because none of them new what to do. Very rude
MARK MCheck out//return process was easy, staff was helpful and patient!! I have used this location in the past and will continue to use this location as long as the equipment I need is available there.
LISA MThis was an excellent rental experience. I am very happy
MARY E