I would like to see that location properly supplied with all the supplies they need. They did not have the dolly I ordered nor enough moving blankets.
Moving Truck Rental in Island Lake, IL at Island Lake Mobil
Moving to or from Island Lake, IL 60042? Get FREE truck rental rate quotes at Island Lake Mobil.
Get FREE moving truck, pickup truck and cargo van rental quotes at Island Lake Mobil
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Island Lake, IL.
Cargo vans and pickup truck rentals in Island Lake, IL
U-Haul cargo van rentals and pickup trucks in Island Lake, IL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Island Lake, IL 60042. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Terrible experience. Dirty van with old furniture left in it. Clerk at the gas station did not know how to help. Called customer service multiple times, due to issues checking in (I opted for mobile check in, and then for some reason still had to go in to get the key). the mobile check in took 45 min for them to process me. the mileage was 200 miles off. i called customer service again and they told me it was fine and they corrected it. upon my return, could not check in van because mileage was so off. called customer service for a 3rd time and talked to 3 different people. someone finally said i should email them photos. i then let uhaul on facebook know and they told me they would investigate but continued to ask me for photos of before and after. i explained multiple times i didn't have them but uploaded them to YOUR site for check in. all in all it was an awful experience. no one could assure me i wasn't going to be charged for the 200 mile difference even though i reported it right away. i ended up talking to 11 people from uhaul in one day with no actual help. i am alarmed that even when i reached out to costumer service and the facebook team, no apologies or attempts were made to preserve me as a costumer. i will say the regional team and manager were helpful but they were the only positive part of this experience. definitely will use home depot truck rental in the future.
The drop off location does not offer trailer rental or keep them onsite. They were still willing to let me drop it there and said they would call for a pick up. Very friendly and helpful.
When I arrived, the gal inside the station told me I had to check in online. I proceeded to do that. I did not receive a code to get in the box to get the key. The gal behind the counter, bless her ehart was trying to assist me when her manager came out and barked at her, take care of the customers! I turned to him and said, I AM A CUSTOMER! He said the others! and turned to walk back into his office, I asked him if he knew what to do in the case of not having a code to get the key for uhaul. He said I dont have any idea about that! ok! The gal finally called uhaul and got the code for the store and opened the box and gave me the key-this all took about 45 minutes! I was late arriving for my movers! Then on bringing the truck back, thank God the place was still open, the key would not fit in the box! What a shambles!
The man working Saturday afternoon 11/29 was blunt and unprofessional. I called and stopped at the location several hours before my scheduled pick time. He could not be bothered and told me to call UHaul direct for reservation info/updates
Although the woman was very friendly and alone her computer wasn't working and I had to wait extra long for her to talk to a person on the phone. Trying to communicate between the three of us over the telephone was difficult. Not her fault she's only the employee.
Have accurate info on fuel level and odometer! Some shady business practices here!!
we already filed our complaint with customer service.
This has been the worst experience ever. And the fact to be told by your customer service manager to "Go Fuck Yourself". What else can I expect when your CS is down the drain? And I was supposed to have received a call from your general manager, never did. I called customer service again, no one called me back and the person in WI who took my call said she couldn't help because she was based out of WI. Seriously?! We are never going to use Uhaul again and we are going to spread the word to our family and friends as well. I never received the copies of phone calls that I requested nor the $14 fraudulent charge for Save whatever that I never authorized.
Let someone know that when picking up off site that they do not hook up or disconnect any equipment
This was a gas station where our trailer was the only one out back. the woman working the contract for us at the pick-up site was helpful.
I never received a receipt from this location for the rental of the truck. When I dropped it off, the keys were taken from me and I was dismissed without ever being told how my mileage would be compiled. I found out the next day that the truck was never checked in when I got a phone call asking me when I was going to return the truck (it was returned the same day as the rental at the same location at 4pm). UHaul corporation itself was not helpful, as they sent me to pick up the truck (Lakemoor) at a location that DID NOT HAVE THE RIGHT TRUCK. Only when I was at that location was I told that I had to go to another location for the truck. I will probably never use UHaul again.
totally inept from start to finish.....
Did not have all the equipment, agent was not aware we had a rental scheduled, had to drive to another town to pick up equipment, did not receive contract upon receipt of keys and truck, overall very stressful terrible experience
Nothing at all
I rented a 15 ft. Box truck. I took the truck and packed it completely. But when I tried to pull the door closed, the door would not close. After some time, I protected my goods by binding the boxes with twine. No damage. But if I had had to unpack that truck, get another truck, etc. I would be really upset. The clerk seemed to know about the problem!!
Vehicle was dirty glass in the cargo area. Had to w as it for person to show up to get truck. Truck steering was shaky and out of alignment
The attendant was able to upgrade to bigger unit. Made my day much easier!! Thank you
It made moving alot easer the boxes are better price and they have a handle cut outs.And the bubble wrap was alot cheaper..then Home Depot.
When I went to pick up the trailer I saw that the one I originally set up would be too small and I changed my rental to a larger trailer while I was at this location. The person at this location was very helpful and was able to get the Crystal lake, IL location on the phone and I was able to change and go right away. This was a great experience. Thank you.
Nothing about the experience was professional. The cargo van had a door that I could hardly close because of binding on the roof. No one even bothered to offer a safety check on the lights until I asked them. I had to walk back myself and connect the trailer. I understand that since it is a gas station and there was only one person there, that it would be hard to run to the back lot to help, but if they are listed as a Uhaul provider, there should be a minimum amount of professional attitude and procedure. There was none and the attitude was one of indifference.