Got the vehicle with 22 miles to empty and the gas light already on but was responsible for filling it to a quarter tank with a $13 discount which doesn’t even add up because it takes at least $20 to get it to a quarter tank but it was literally on E as soon as I jumped in the U-Haul. Then I had to drive to a local public storage in Ocala and then to my apartment in Jacksonville and then back up to the rental place I was dropping off the truck. It was obviously already going to be over 124 miles. Was I literally supposed to drive straight from the U-Haul place to my apartment in Jacksonville without my stuff from storage? Why would I rent a U-Haul for 2 days to move my stuff over 100 miles and only get 124 miles “allowed”? Please reach out because this just makes no sense and seems like you’ll are just trying to squeeze even more money out of me and I already paid your high rate smh do better Uhaul
Apollo M
Surface Prep Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32207
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Customer Reviews
- 4.0 Average Customer Rating
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Do not lie about gas levels. You will lose customers for life. It’s not worth it for a couple extra dollars. I had to rent again the next day and had to use Penske. Do not add an extra day if someone goes over by an hour. I have used U-Haul for many years and no one charged exrtra if I brought it back the same day. You clearly do not understand customer service and how to retain and get more customers. I will also be leaving a review on google to warn others.
DENIS DThe clerk refused to check mileage and gas level with me. She said the information would be on my emailed invoice. They charged me an additional day rental. I returned the truck 4 hours early.
Gaye MMy return time was set for 8 pm and they charged me late fees because I didn’t bring the truck back by 6 pm when they closed but it was never explained to me that I needed to be back by closing time
RENIVICK CTruck was properly parked and keys were left in drop box. The next day the truck still had not been checked in. Numerous calls to the location and the representative "could not locate the truck" although it was parked outside. Security deposit still has not been released.
Renita B