Was charged for mileage i didn’t use and they wasn’t able to pull up acct, and on top of that the pick up was awful no workers on site had to use online service in store, I’ll never ever use uhaul again, moving forward to Penske I new better !!
elinda L
Midgard Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32225
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great service, clean trucks, convenient location, and user friendly process.
Nelson WWas greeted by a woman on a TV monitor. Could barely understand her with the voice not being clear in addition to her having a heavy Spanish accent. I communicated to her and made sure that I was dropping this trailer in Orlando/Oviedo area and not returning to her location. A gentleman came in just at the end of my interaction with TV woman and I also told him I was not bringing the trailer back to the Jacksonville location. He hooked up my trailer and I drove away. Luckily no issues until my brother-in-law stepped into the trailer to help me load and the trailer hitch came completely off my hitch. I return my trailer to Oviedo and am told shortly thereafter that this was not signed up as a one way but a return to Jacksonville and now I am being charged an extra $51. I called U-Haul and spoke to one person in Alabama who transferred me to the Jacksonville representative. I was told a manager would call me to discuss within the next 72 hours. That is where we are at the moment. The trailer worked great as I was able to figure out what the gentleman in Jacksonville did wrong, I have been a lifelong customer of U-haul and enjoy their services. I hope this issue can be resolved.
Peter TCustomer service was great.
REGINALD DYou did not have the truck I reserved. I went from 26' to 10'! I was not able to complete my move in the time I had allotted. Now I'm faced with extra expenses to complete the move this week. What ya gonna do about that?
MATTHEW C