My rating is not about this location in particular. I had a lot of trouble getting the code via Uhaul login on web browser. It should work, but it didn't for me. I had to download the app--not because of keyless entry. (Codes are entered manually by each customer into combo locks to access keys.) The website just wouldn't work for me (iPhone), so I downloaded the app. It took calling customer service and entering all my info again (I entered it for the reservation, so why?) Finally at the end of the day, I opened the app to return the van an hour early, but no. "Check your internet connection." We gave up after 30 min. Later that evening, I tried to open the website again, and it said "server unavailable". So, I was not crazy. The entire uhaul.com website had crashed during the day, and so that's why everything was so difficult. I really feel sorry for the dedicated cust svc reps, who had to deal with so many customers today. They sounded respectful and patient, despite their obv exhaustion. Uhaul, please do better, and give your reps a raise while you're at it.
David B
La Barberia Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jamaica Plain, MA 02130
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Customer Reviews
- 3.0 Average Customer Rating
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Better app and description of what the location actually is. So challenging to locate and park the uhaul on street parking
Adrien Alack of management, unclear instructions, hidden charges and fees that are not stated upfront. you might as well rent an SUV and take multiple trips than use uhaul
taussia bThere’s no actual parking place for the vehicles making parking difficult but other than that pretty good!
Emily HPlease make sure equipment is clean before someone else picks up. There was cigarette box, drink cans in equipment when I picked it up.
Tejaswini D