Better directions and communication. The truck reserved wasn't there and they were closed. Customer service number was incredible though.
MAKENZIE C.
66 Auto Credit Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Joplin, MO 64801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The truck was nosy, but that is to be expected, truck ran good and we got home ok
Robert F.The digital pickup didn't work. Had to call customer service. Waiting time 25 min. Another 30 minutes on the phone to get to the key. The lock number 3 was super hard to open. I lost one hour of my rental time
Ute M.Excellent service, quick in and out
Halod S.I will never us uhaul again. I was charged an extra 300.00 for dropping off at the wrong location and they did not give a location to drop off at. Then when i tried to call they never answered and and trying to get my money was impossible. I was told I would get a call from a manager. that didn't happen as well. trying to get though on the chat is stupid. If you don't stay on the chat they will drop it after 30 seconds and you have to go though the wait all over again. the call back was a joke. I setup a call back and then waited for 45 mins on hold after they called me. I will pay the little extra for a different company there ever deal with this company again.
jaimey C.