Ace Hardware delayed the pick up stating that the rental was not paid for when it was paid in full in advance. Insisted that my brother supply a card for pick up. He refused multiple times. Then manipulated him into giving his card to take the rental out and then was charged $39. I had to call back to the store and speak to 3 different workers to get the charge reversed.Justin B.
(U-Haul Neighborhood Dealer)
Kansas City, MO 64127
(Located on Prospect 4 blocks south of I-70)
- Mon–Fri11 am–5 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64127
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- 1.0 Average Customer Rating
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There was no fuel in the truck when I picked it up. I returned it with fuel and would like to be reimbursed for it. Heat didn't workRakeyia Y.
Your customer service representative at the facility was amazing. He was helpful courteous and went above and beyond his job duties.Marisol T.
When the location is supposed to be open during business hours it's not. I had to call the 1 800 U-Haul number to return the key to the truck + 2 received the truck. I hope other locations are more customer friendly the one at 2431 prospect needs help thanks in advanceLitdra F.
You need to correct the charge for three days instead to 2 days also I have my own insurance on those equipment so this 24 dollar have to be removed, I'm waiting for your actions today, otherwise??????Jacques S.