The pricing kept changing throughout the process, and we ultimately paid far more than expected. The original drop-off location we scheduled was permanently closed, yet no one mentioned this despite receiving multiple confirmation calls. When I asked to return the vehicle to that original location, I was told it would be treated as a daily rental with a 140-mile allowance plus per-mile charges beyond that. I asked for clarification several times, but at drop-off, no mileage allowance was applied, and we were charged an extra $170 on top of our original reservation. Overall, the lack of communication and surprise charges were extremely disappointing. The location and service were acceptable, but the pricing and lack of communication were the real issue.
Philip R
Katy Feed & Tack
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Katy, TX 77493
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Charge my credit card without my consent.
ARIELLE JThe gentleman was funny and very understanding thank you
Domonique HCheck in guy met me as I pulled in, and checked me in right then and there. When I went inside, his wife already had my paperwork completed.
GARY BThe truck was broken and I had to call roadside assistance to tow it. And then Uhaul is charging me for not returning the truck to the drop off location!!!
ABDALLA A