Van was dirty, blankets were in a heaping puke in the middle of the van, smelled like cigarette smoke, front of the van was also dirty. The key pick up process took 30 minutes, asking for info multiple times that I had already given to uhaul. The guy at the counter didn't seem to know what he was doing either. Disappointing service overall
JORDAN C
Ultramar
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kemptville, ON K0G1J0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Here’s a balanced 4-star review you could post: ★★★★☆ Overall, I had a good experience with U-Haul. The booking process was straightforward, and the vehicle was ready when promised. The truck was clean, drove well, and made our move much easier. The staff were friendly and helpful, and the pickup and return process was efficient. The only reason I’m giving four stars instead of five is that there were a few small details that could be improved, such as clearer communication about optional charges and equipment. Despite that, I would definitely use U-Haul again and would recommend them to anyone looking for a reliable moving truck rental.
Patrick RThank you
Stanley FThey didn’t have any training. They cancelled my reservation after 38 minutes since the reservation started. They said they called me but I never got any calls from U-Haul . And then it took an hour and 15 minutes to get the reservation going when I got there. Brutal that you gave these guys a location. I had to call the support myself while I was there and the agent said he’s never seen anything like this in the 10 years he’s been working there.
Elijah FThe folks at the location were very friendly. But my rental contract included a hand truck and two dollies. I was charged for those when I picked up the truck but that location didn't have those items. Apparently they never have those items. Not sure why I wasn't told this in advance.
Robert M