Did not appreciate that we were informed 24 hours before pickup that we would have a much larger vehicle than what was booked. We were told in person that 15’ trucks were for local use only and I booked it for a cross country trip a month in advance. Customers probably need to be informed that smaller vehicles are local use only so they have an option to go elsewhere first. Finding that out the morning before was NOT ideal whatsoever. I would never recommend anyone use this service when there are other options that communicate these things better.
Jason M
Kolar Tire And Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bozeman, MT 59715
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They were great to deal with
Thomas FI didn’t like the facts that they took a pic of my ID with their personal phone for U-Haul. I’ll probably rent from the local rental place from now on.
Bryan MHad a great experience. Great customer service and attended to my needs. Strongly recommend!
Cindy BGreat location and ease of both pickup and the return was great. At the Bozeman Mt location the GENTLEMAN that helped us offered to hookup the trailer so all I had to do was the walk-around after he had done all the dirty work, (it was raining also). At the Surprise, Az location it was just as easy. Thanks U-Haul.
WILLIAM I