The software app is TERRIBLE. The sequence takes you to the pay step and then throws an error because not all the information (e.g., photos of truck) was submitted. Why doesn't it ask for that FIRST? This is the worst app I've had the misfortune of using in a very long time. I would not willingly use it again.
Paul P
Appleton Clark
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Appleton, WI 54914
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Customer Reviews
- 2.5 Average Customer Rating
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Not a manned store--Drop box. Did not want to deal with downloading the app. Eventually able to complete the return. Post alternative instructions to make drop off smoother! Location is not in a safe area.
JENNIFER PThey didn’t know how to hookup the trailer and asked me to do it. Strained my back lifting up the trailer.
Tom BThis location was terrible it’s in a gas station and he kept helping other customers in between helping us while telling me he couldn’t find my reservation he had a very thick accent so I couldn’t understand some of the stuff he was saying and the truck we got was in HORRRIBLE condition the alignment was so off that we had to drive with the wheel turned left in order to go straight in really ticked that we had to pay for such bad service and a horrible condition vehicle
Lindsay HIt would be nice if Uhaul would actually give me enough miles to make to my destination. I was 27 miles over and I did not go out of my way at any point. It's very disappointing to have to pay more while I'm returning the truck. Especially when I returned the truck with way more gas than was in it when I rented it.
Mark B