I was charged more than my reservation receipt. About $40 more than my original rental receipt. Additionally, there was no gas in the truck and when I returned it with the same amount, the Clark in Appleton told me I would be charged an additional $20 for gas. I have rented 15 U-Haul’s over the past few years or so. It was always a great and seamless experience. I do not understand why gas stations are now involved. It used to be a 5 star experience every time and now it’s a 1 star experience. Additionally, my rental was for 2 days and I received a text 6 hours after I picked up the truck that a family was waiting to use it. Just a terrible experience and getting random gas stations involved is just getting further away from the Uhaul standards.
Nicholas S
Appleton Clark
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Appleton, WI 54914
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- 1.5 Average Customer Rating
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Get people that speak english. I went into the gas station, the guy behind the counter had to call someone on video call/facetime to start the process. I was doing everything on speaker phone 2nd hand. I didn't sign anything, he basically asked if he could put my initials down, like I had any other choice? I didn't sign anything, just agreed verbally on the phone. Took over 10 minutes
jon b