They tried charging me over $120 more than I was suppose to pay and the guy at Adam Mercer laughed at me when I was upset about it because the main lady had already told me they were comping me 75 miles and an extra day because I had to go so far to pick it up because there wasn't a 10' truck available and I drove an hour to get it. So now I talked to the main office and they told me I don't owe them anything. For him to laugh at me was extremely unprofessional! That's not how you do business, you don't laugh at someone who is in distress because they are being way overcharged! Moving is stressful enough.
Melissa W
Adam Mercer
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kirksville, MO 63501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It was a 24 hour drop off with no personnel.
Rebecca HThe location was advertised as having Saturday hours from 9 am to 12 noon. I wasn't aware that I would needed to complete the checkout process through the app, so I had to speak to a UHAUL representative to enable that in my reservation. The process went smoothly after that, but delayed me by at least half an hour trying to work through the process. The website should have indicated that this store does not actually have anyone on staff on Saturdays.
Joseph HMade it very easy to rent and return the truck. Professional and friendly.
DONALD HAfter hours self online check in and return was the best idea.
Rex M