The only truck available was a time share truck which requires you to have access to the app but there is zero phone service. There is no employees on site to help. Nichole from support was wonderful but you still can't do anything without service. Took us an hour to get the truck and to drop it off.
MATTHEW G
MVP Auto Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Coste, TX 78039
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- 2.0 Average Customer Rating
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The only truck available was a time share truck which requires you to have access to the app but there is zero phone service. There is no employees on site to help. Nichole from support was wonderful but you still can’t do anything without service. Took us an hour to get the truck and to drop it off.
Kaitlyn GWas closed for the day when I returned the rental.
ERNESTINA GThe truck i picked ip at the location was in a terrible state of repair. The vehicle felt unsafe from the onset of me driving it. The truck felt unsafe from the moment i drove off. I was fearful for my safety. I was forced to call road size hazard 5 minutes into my drive. A uhaul dispatched mechanic deemed the truck unsafe and deadlines the vehicle. A uhaul employee asked me to take the vehicle to have the tires changed. I refused. Eventually i was authorized to pick up another vehicle. Uhaul sent an uber to take me to a u haul store to pick up a new vehicle. The Uhaul employee failed to make a reservation for me to pick up the new vehicle. This forced the manager to scramble to call and straighten out the situation. My original reservation was for a 20’ truck. I was compensated with a bigger 26’ truck. All this took place over a 6 hour period. Upon calling a georgia location to change my turn in location from Cordele Ga to Snellville Ga employee informed me that i would incur a $1000 change fee. Other than the manager in San Antonio I felt no since of urgency or care for my ordel. Not sure if i’d ever use uhaul again
Dwight WOwner was not there at pickup time. Neighbor had to call him. Didn't provide dolly that was preserved. No working phone numbers when attempting to remedy dolly situation. Tracy in customer service however was excellent and took great care of us as dis the gentleman in Travel? I think or Traffic?
ROBERT O